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COVID-19 Updates

15

COVID-19 Updates & CLOSURE INFORMATION

All updates come from the blog written by Arapahoe Basin COO Alan Henceroth. 

This is a rapidly evolving situation. We wish to be transparent with our guests and staff, and will continue to update this page as things change and we learn more. 


Arapahoe Basin Ski Area is completely closed as of March 15, 2020, for an undetermined amount of time (at least April 11) due to an executive order from the Governor of Colorado.

We DO hope to reopen. Uphill access is closed.


IMPORTANT GUEST INFORMATION

  • REFUNDING: For the days we are closed, we will be automatically refunding date-specific lift tickets, lesson reservations, dinner bookings and beach spots. 

  • Please allow 2 weeks for your refund. No need to call or email to obtain the refund. Check your junk mail or promotions tab if you are expecting a refund from us. We have a small team and your patience is appreciated as we work to respond in a timely manner. 

  • We are NOT automatically refunding 2-5 day "Any Day" or "Elevation" passes. For events that are fundraisers, we are reaching out individually. Please contact us if you have a multi-day pass that is unused. 

  • Please e-mail us at abasin@a-basin.net if you have questions about other products. We are happy to work with you based on your individual situation. 

  • UPHILL ACCESS IS CLOSED AS OF MARCH 15. Read more about why, here

  • Local resources for our community can be found here.



​March 27: A Message from Summit County Ski Areas + Loveland + White River National Forest

We joined with the leaders of our neighboring ski areas and our partners at the White River National Forest to ask that you please stay home and recreate responsibly, respect our uphill access closures, and help us protect our local communities and first responders. We are all in this fight against COVID-19 together. Our mountain will always be here and we will ski and ride another day. Please stay safe during this time. 



March 20, 1:00 PM - Impacts of COVID-19

The COVID-19 Pandemic has been an unprecedented event, a kind never seen in our lifetimes. The outbreak has brought the local, national and world economies to their knees. More and more of us have a friend or relative or know of someone who has fallen ill. This event is tragic and its impact on the world is enormous. 

This is a horrible time for Colorado. Governor Polis has extended his Executive Order to keep ski areas closed through April 6. There is no clear indication of when the ski area will re-open. It seems likely that we are still weeks away. While we have every intention of re-opening The Basin, we have no idea when that will be. 

I am very sad to say that we will be letting all 430 of our seasonal full-time and part-time employees go effective April 1. Affected employees will receive two weeks of pay based on what they were scheduled to work after March 14, a $.50 bonus for each hour worked this season and all of their accrued PTO. For full-time seasonal employees who have health insurance through us, the ski area will pay their monthly health insurance premiums for May and June. We strongly encourage each employee to closely track developing government and Arapahoe Basin assistance programs for those feeling financial and/or personal hardship from the pandemic.

Beginning April 1, our 70 full-time year-round employees will go down to ¾ time with the ability to augment their compensation through PTO. Employees are encouraged to view the FAQ page with more details through their Paylocity Portal.

I am saddened by the chain of events surrounding COVID-19. We value and cherish all the efforts of every employee at Arapahoe Basin.  We wish healthiness to all through these troubling times.


March 19, 9:00 AM

Last night Governor Polis extended his Executive Order keeping Colorado resorts closed through April 6, 2020.  This was not a surprise. Following the news and updates from the State of Colorado and Summit County governments, it is very clear that we are a ways from approaching normalcy. I was glad to see the Governor only add two more weeks to the closure. We can manage this crisis in smaller bites. He can always extend the closure if necessary. And, sooner or later, we are going the get Arapahoe Basin open again.

The forecast calls for heavy snow today. It has just begun and is very windy up here now. It is good to know the mountain is still here and snow is still falling. 


A March 15 message from our COO, Alan Henceroth 

This evening Governor Polis, by Executive Order, directed all downhill ski resorts in Colorado to suspend operations from March 15 through March 22. Governor Polis Executive Order

We support the governor making this very difficult decision. While some folks encouraged us to close, hundreds, if not thousands, of people have asked us to stay open. We tried our very best to be creative and modify operations to reduce the risk of COVID-19 transmission. I know that many of you want to be here and many of you had a great week skiing here. This closure saddens me deeply. Unfortunately, it is time to close.

We have every intention of re-opening. The very best skiing at A-Basin is yet to come. As soon as it makes sense to re-open, we will re-open. It is unclear when that will be. I plan on sharing several East Wall hikes and skis with many of you this spring.

This is a brutally difficult time for Colorado, the nation and the world. We need to work collectively to get through it.

Peace.

(Posted 9:00 PM on March 14)



March 14, 11:30 AM

The news of the COVID-19 outbreak remains front and center for all of us. The situation is dynamic and rapidly changing. As always, the safety and well-being of our guests and employees is our greatest concern. We continue to follow guidance from federal, state and local authorities and are in close contact with them.

The culture of skiing and snowboarding is inherently social. While one side of an Arapahoe Basin visit is very social, gathering with friends and family, making new friends and sharing a meal or drink, the other side of a visit is a very low-density affair, skiing and riding across our 1,428 acres. We would like our guests to focus more on the low-density skiing and riding.

To promote social distancing, we are putting in place the following measures over the next 48 hours:

  • We are significantly reducing food and beverage operations. Limited offerings and menus will be available. Seating will be limited indoors.
  • All Guest Services issues will be handled through lift ticket sales windows.
  • The number of people allowed in our Rental Shop will be limited.
  • Snowsports for both kids and adults (lessons) will be focused primarily outside and classes will be limited to a half day.
  • We will not be operating our parking lot shuttles or using overflow parking.
  • We have cancelled all scheduled events through April 8. If you are signed up for an event, you will be receiving an email regarding refunds and other options.

We are also strongly recommending the following actions by our guests to help us at this time:

  • People at high risk for COVID-19 (people who are over 60, already sick, or who have underlying health conditions) should visit another time.
  • Guests should reduce their time inside. While we realize people need to use the restrooms, warm up, grab a snack or purchase equipment, we encourage everyone to minimize their time indoors.
  • We are encouraging guests to ride lifts with their friends and family only.
  • We are encouraging guests to bring their own lunch and drinks and eat outside or at their car.

This is a very challenging time. Again, the safety and well-being of our guests and employees is our greatest concern. Please make informed and educated decisions about skiing and COVID-19. We want to keep this great experience going and need your help and cooperation to do so.

Please call us at 888-ARAPAHOE or email us at abasin@a-basin.net if you need to change your plans.



March 13 Update

One of our employees that was answering phones in the Call Center last Saturday has become ill.  That employees has seen a physician and the physician has prescribed a COVID-19 test. The test is scheduled for today. We have been told that getting test results takes at least 72 hours.

We have been in direct communication with the Colorado Department of Public Health and Environment. Following their recommendations and in an abundance of caution, we are taking the following precautions. The employee and the four employees that worked directly with the employee are in self quarantine until we get the test results. The area where the employee worked was cleaned immediately after we became aware of the illness. As part of a larger effort, the Call Center and adjoining offices are being comprehensively cleaned a second time today. Further efforts include increased cleaning across the ski area especially in the Kids Center and Food and Beverage operations. We anticipate the Call Center and all ski area operations to be open Saturday.

We will continue to update this message as new information becomes available.  For additional information about Colorado skiing and COVID-19 check out Colorado Ski Country USA.



March 12 Update

As of yesterday the Colorado Department of Public Health and Environment was reporting 33 cases of COVID-19 in Colorado. Those cases are spread across Colorado, both in the mountains and in the Front Range. There has still only been one case reported in Summit County. This situation is very dynamic and these numbers will change. Local information can be found at Summit County Government.

We continue to work very closely with state and local authorities addressing COVID-19. Yesterday, Colorado Governor Jared Polis advised, "...travelers over 60 or with chronic health issues should avoid unnecessary travel to the high country areas with the outbreaks,..." He also advised those same people, "...not to attend large congregations of people." We support the Governor's recommendations, thinking they are complimentary to and in sync with CDC guidelines, CDC COVID-19 Information. We encourage everyone to follow these guidelines with a special emphasis on personal hygiene. People in the high risk categories identified by the Governor, should consider re-scheduling their visits.

Arapahoe Basin will continue to be open for ski area operations through our expected closing date in June. Guest and employee wellness is our greatest concern. No specific risk has been identified at Arapahoe Basin. The COVID-19 situation is rapidly developing and changing. Please take the time to read and understand this illness. We encourage everyone to make thoughtful and educated decisions regarding COVID-19.



March 6 Update

There has been one case of COVID-19 confirmed in Summit County. Specific information can be found at Summit County Government.

We have been working closely with Summit County and the State of Colorado governments and are following their recommendations. There has been no specific risk identified at Arapahoe Basin. Our greatest concern is for the safety and well being of our guests and our employees. While the risk of contracting this disease is low, we strongly encourage everyone to educate themselves on COVID-19 and use preventive measures recommended by the Center For Disease Control (CDC). Information can be found at CDC Coronavirus Information.

Arapahoe Basin will continue to be open for normal ski area operations. We hope you will take the time to read and understand this illness. Thank you for being part of A-Basin.

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